What’s Up, Docs?

Hi there. I’m Laurence Simon, one of the technical writers here at cPanel.

Once upon a time, I was like you. I was a technical support representative, in a large hosting environment, who provided support for resellers of cPanel software.

While supporting the customers, I would frequently refer them to the cPanel documentation, but every so often there would be an ambiguity or issue, or something that it just didn’t cover adequately.

For the longest time, I wanted to do something about it, so I packed up my Torani syrups and joined the cPanel Documentation Team last year.

I joined because I respect their philosophy of providing better service to the customers through better documentation, offering as much transparency as possible, and working with a team that has high standards and expectations.

Good documentation reduces frustration for the customer, gets them up and running faster, and reduces support costs. It also educates and empowers the customer so they can focus on running their business, not running their server.

So, how do you create good documentation?
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| Category: Inside cPanel®, Product Development | 2 Comments

Introducing EasyApache’s Optimal Profiles

We are happy to announce the upcoming release of a new Profile page that will make EasyApache quicker and easier to use.

This new Profile page will include cPanel & WHM’s new Optimal Profiles. The purpose of the new profiles is to ensure that you will receive a safe and secure EasyApache build without having to access the Short or Exhaustive Options list. Each new Optimal Profile will include a selection of modules to match the current PHP version we recommend, and an Apache version that will deliver safe and reliable performance.

We will also introduce profiles that utilize the advantages of the CloudLinux operating system. One of the recommendations we make for CloudLinux users is to use the Apache MPM ITK module. This upcoming release will add the MPM ITK module to EasyApache. We will provide links to learn more about CloudLinux, and an opportunity to upgrade to the operating system.

Server administrators will continue to have access to the Short and Exhaustive Options list. You will still be able to create new profiles, customize any profile you save, and use previous profiles.

Below, we have included wire frame drafts of our new EasyApache Profile pages. Please note: These drafts do not reflect a finalized product and are subject to change. We welcome your comments and suggestions.

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Removed Scripts in cPanel & WHM Version 11.42

All good things must come to an end. In version 11.42, we will remove several deprecated service update scripts from cPanel & WHM. These scripts have been deprecated since version 11.36. Because of this, system administrators should make certain that they have already updated any cronjobs or other dependencies that might include them. Otherwise, you may be depending on out-of-date or broken scripts to perform important service-related tasks on your server.

What’s the difference between deprecated and removed?
Parts of cPanel & WHM that have been deprecated may remain in the product for one or more versions following their deprecation, but are no longer supported. On the other hand, a removed item has been completely taken out of our product and will no longer function in any capacity.

Removed Service Update Scripts
The following service scripts’ functions are now performed through the rpm.versions system. The check_cpanel_rpms script ensures that RPMs for each of the services below are up-to-date whenever you update your server.

  • /scripts/bandminup — This script updated Bandmin. Bandmin is a set of Perl scripts that monitor and log bandwidth usage by IP address.
  • /scripts/courierup — This script updated the Courier mail server.
  • /scripts/dovecotup — This script updated the Dovecot mail server.
  • /scripts/eximup — This script updated the Exim mail transfer agent.
  • /scripts/ftpup — This script updated FTP services. This could be either Pure-FTPd or ProFTPd, depending on your FTP server settings.
  • /scripts/imapup — This script updated the IMAP mail server.
  • /scripts/mydnsup — This script updated MyDNS packages.
  • /scripts/mysqlup — This script updated MySQL.
  • /scripts/nameserverup — This script updated the BIND nameserver.
  • /scripts/nsdup — This script updated NSD.

Additional Removed Script
The following script, which was not replaced by the rpm.versions system, will also be removed.

  • /scripts/checksyspkgsetup
, , , , , , , , , , , , , , , | Category: Product Development, Tips & Tricks | 1 Comment

Upgrades in cPanel & WHM Version 11.40 and Beyond

Understanding our upgrade process will help you keep your servers up-to-date with the level of stability that you need. In cPanel & WHM version 11.40, we have added a few new changes to how upgrades work, to help make the transition between major versions better for everyone.

How do upgrades work?
Before an upgrade takes place, compatibility checks are performed for the target version. If any blockers are found, the upgrade exits and leaves the system at the current version. If no blockers are found, the upgrade takes place. This process of checks followed by an upgrade happens once if you upgrade to the next major version immediately after your current version.

When you upgrade across nonconsecutive major versions, the system must perform compatibility checks for, and upgrade to, each intermediate version. The process repeats until you reach the target version.

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cPanel Conference 2013: Day Two

cPC13 lab

Day Two of cPanel Conference 2013 supplied even more opportunities for relationship building, knowledge sharing, and slingshot flinging. Peter Pollock, author of Web Hosting for Dummies, joined us in New Orleans to present his keynote on “Communicating 21st Century Hosting to 20th Century Clients.” For keynote takeaways, see Ping! Zine’s coverage: cPanel 2013 – Web Hosting for Dummies with Peter Pollock.

With speakers from Open-Xchange, SiteLock, WHMCS, HP, SpamExperts, CloudFlare, eNom.com, and of course, cPanel, the afternoon was packed with enlightening sessions and spirited debate.

A record number of conference attendees achieved cPanel & WHM certification. These web hosting professionals passed one or more of cPanel University’s rigorous exams:

  • Christian Dawson of ServInt – Sales Professional
  • Jay Sudowski of Handy Networks – Technical Expert and Technical Veteran
  • John Kam of ServInt – Technical Professional
  • Joseph Still of HostDime – Technical Professional
  • Samir Jafferali of HostGator – Technical Professional
  • Teh Jy of Exabytes – Technical Professional

cPC13 cPU Cert Emblem

We placed a golden cPanel University emblem on the badge of each conference attendee who became cPanel & WHM certified. For more information, visit the cPanel University website.

Most impressive was Jay Sudowski’s triumph over our veteran-level technical exam. He was the first test taker to reach this level. Jay then went on to become the first test taker to attempt our master-level technical exam. Though he was unsuccessful this time around, he plans to brush up on his Perl skills and try again at cPanel Conference 2014.

As exhibits were packed up, business cards were exchanged, and cP Cache was redeemed for cPanel goodies, it was difficult not to feel at least a touch of sadness that this year’s cPanel Conference was coming to an end.

, | Category: Inside cPanel®, Partners & Customers | 7 Comments

cPanel Conference 2013: Day One

cPC13 CloudLinux

Where did the time go?  As we head into Day Two of cPanel Conference 2013, let’s review the action thus far. Robert Marsh, President and CEO of eSigns.com, started us off with his rousing keynote on “Entrepreneurship, If I Knew Then What I Know Now” followed by Christian Dawson, COO of ServInt, with a keynote on “Lessons From 18 Years in Web Hosting.” For keynote highlights, check out Ping! Zine’s coverage:

The rest of the day was filled with so much to see, do, and (most importantly) learn! Along with our always amazing sessions and panels, this cPanel Conference marked the start of the cPanel lab. For the first time, attendees were able to interact with the speaker and the product or feature simultaneously. It is quite possible that D. Ruth Bavousett’s lab “Let’s Play with API: Writing a Simple Perl Script” drew the largest crowd. This cPanel Integration Developer continued her earlier session, “Pluginology 101: Integration Using the cPanel & WHM API,” with a hands-on, guided tour of the Perl script writing process.

Another cPanel Conference fan favorite was the debut of “Speed Geeking.” Attendees talked to different cPanel experts in nine-minute time slots. In a format reminiscent of speed dating, participants discussed everything from development to support. For instance, the marketing folks doled out advice on partner productization while also investigating usability obstacles. It was a win-win opportunity for both parties!

Of course, the most happening place to be is on the exhibit floor. This year, exhibitors came out in full force. HP spoke to attendees about the HP Moonshot System, a software-defined web server. The SSL Store was on hand with information on AutoInstall SSL and a prize wheel filled with all kinds of goodies. We were excited to welcome Fireblade, from Tel Aviv, Israel, for the first time. After making their way around the exhibitor floor, attendees were more than happy to join Igor Seleskiy, Founder and CEO of CloudLinux, at the company’s booth for a relaxing moment (or ten) in a comfy massage chair.

After covering so much ground in Day One, one can only imagine what Day Two of cPanel Conference 2013 has in store!

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Why I Should Go to cPanel Conference

There are a lot of different industry events out there, but cPanel Conference is unique. Our goal is not to overwhelm with research, impress with attendance numbers or to give you aggressive sales pitches, but in community. We genuinely want to improve your cPanel & WHM software knowledge through educational sessions and slow-paced, hands-on Lab sessions designed to give you new skills you can apply as soon as you return to your office. We’ve allocated plenty of time to chat with great companies that are exhibiting, so you can also learn what’s new in their products that will benefit you. Also, you’ll be able to attend extraordinary cPanel events in New Orleans that you’ll be talking about for years to come. The bottom line is, everyone at cPanel is passionate about creating a conference experience you’ll return to year-after-year.

So where’s the glitch? We understand approval can sometimes be hard to get. Not really sure how to make your case with management? If the overview above isn’t enough to drive the point home, no problem. Let’s get an email to your boss ready! Let me just preface what I’m sure you already know: the words in the brackets will be changed to your own, and please, don’t leave the brackets, that would be awkward. Continue reading

| Category: Inside cPanel® | 6 Comments

They Say, Ruby, You’re Like a Dream…

Greetings Ruby Developers and EasyApache Users!

Now that we have the latest version of Tomcat up and rolling, it is time to turn our attention to Ruby. We are gathering up supplies for our extended stay in the Ruby/Rails/Passenger Vault-Tec Vault™. To make our seclusion a little more comfy and entertaining we would love to hear about how you currently use Ruby/Rails/Passenger. Continue reading

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Speed Geeking & cPanel Labs: cPanel Conference ’13

As cPanel Conference grows, you’ve expressed interest in new ways to interact and learn, making it a continually evolving experience. We’ve had some fantastic suggestions from you along the way through the feedback survey, and this year we’re able to bring a couple of new things to the table that you’ll love!

Since a lot of the brilliant people attending cPanel Conference enjoy seeing and doing, we’re bringing cPanel Labs to our conference so you can do just that! You requested the opportunity to work with cPanel experts from various departments in a hands on environment and it’s here! You won’t be sitting and watching, you will be doing, and have some new things to incorporate into your own work. Continue reading

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“I Got 99 Problems but a Click ain’t One”

I’ve often mentioned the ‘big twinkie’ that is mobile and/or responsive design, and the dramatic changes that wave is making on not only user interfaces, but how users interact with them.

For as long as we’ve had websites, the one thing you could always count on being questioned about in a review is “how many clicks does the user have to do?”. It’s as if everyone read the CliffsNotes on UI/UX and that one little nugget was all anyone came away with. Continue reading

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